Chime V5

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Chime V5 AI Chat provides a secure and efficient AI-powered chat service desk solution. Designed for IT, Sales, and HR teams, it seamlessly integrates with Microsoft Teams to streamline support and improve response times.

Core features and benefits

  • AI Chat Service for IT, Sales and HR
  • Integrated with Microsoft Teams
  • Index files and search FAQs
  • Route chats to agents
  • Connect with your ticketing application
  • Multi-language support
  • Customizable web chat client
  • Reporting API and custom analytics
  • Microsoft 365 Certified Teams App

Use Cases & Applications

  • Improve response time and resolution time
  • Provide support without leaving Teams client
  • Deflect issues with AI-powered self-service chatbot
  • Improve Agent Productivity
  • Data Collection – Feedback & Improvement

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