Chime V5

Chime V5 AI Chat provides a secure and efficient AI-powered chat service desk solution. Designed for IT, Sales, and HR teams, it seamlessly integrates with Microsoft Teams to streamline support and improve response times.

Core features and benefits

• AI Chat Service for IT, Sales and HR
• Integrated with Microsoft Teams
• Index files and search FAQs
• Route chats to agents
• Connect with your ticketing application
• Multi-language support
• Customizable web chat client
• Reporting API and custom analytics
• Microsoft 365 Certified Teams App

Use Cases & Applications

• Improve response time and resolution time
• Provide support without leaving Teams client
• Deflect issues with AI-powered self-service chatbot
• Improve Agent Productivity
• Data Collection – Feedback & Improvement